Contact Us
Have a question, found a bug, or need help with the app? Email us and we'll get back to you as soon as we can — usually within 1–2 business days.
info@sylvabit.com
To help us resolve your issue faster, please include your device model, your operating-system version, and a short description of what you were doing when the problem occurred.
Frequently Asked Questions
Where is my data stored?
Your receipts and records are stored locally on your device, not on
our servers. Because of this, we recommend using the app's
export/backup feature regularly so you don't lose data if your
device is lost, reset, or damaged.
How do I restore my purchase?
On a new or reinstalled device, open the app and use the “Restore
Purchases” option. Restoring uses your Apple App Store or Google
Play account, so be sure you're signed in with the same account you
used to buy Receipt Vault Pro.
How do refunds work?
Purchases are processed by the Apple App Store or Google Play, so
refunds are handled directly by Apple or Google under their
respective policies. We're generally unable to issue refunds for
app-store purchases ourselves.
Why didn't I get a warranty reminder?
Reminders are local notifications scheduled by the app. Make sure
notifications are enabled for Receipt Vault in your device settings.
Reminders are a convenience feature and shouldn't be your only way
of tracking important warranty dates.
How do I delete my data?
Since all data is stored on your device, you can remove individual
records inside the app, or delete everything by uninstalling the
app.